Frequently Asked Questions
PINKLADY orders are shipped and delivered on Monday to Friday, excluding major public holidays. All orders are subject to authorization, only authorized orders will be processed and shipped.
Standard Delivery Option
- Most orders shipped via NINJAVAN COURIER Service are delivered within 3 – 5 business days (West Malaysia) and 3 – 7 business days (East Malaysia) from the order’s ship date.
- To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, please check that all shipping information is correct.
In case you’re not fully satisfied with your purchase, kindly contact our friendly customer service team at [email protected] or contact +603-82113790 . We will carry out the verification process for the refund.
All return requests will be subject to PINKLADY’s verification and approval.
Kindly note that parcel return without verification is not acceptable. Any items returned without PINKLADY’s approval will not be accepted, refunded, or returned to the sender.
If you received a parcel with damaged, incorrect or missing items, let us know immediately at [email protected] or contact +603-82113790 so we can make things right for you!
- The return request must be made within 3 business days from the order received date. Once your request has been processed, we’ll send you a confirmation email.
- The return item must be handed over to the courier company within 3 business days upon PINKLADY’s approval of your request.
- Kindly attach a single photo which includes: PINKLADY packaging + Consignment note + faulty product.
- Please do not discard any of the affected items in your parcel as they may need to be returned to us if required.
- Any item(s) purchased as part of a set or a multi-item pack must be returned as a whole set.
- If we are unable to replace the product due to unavailability or other causes, we will proceed to refund your item.
- Any items returned without PINKLADY’s approval will not be accepted, refunded, or returned to the sender.
- Please be advised that PINKLADY tracks all returns for return abuse and reserves the right to regulate the number of exchanges or returns at any time.
For international returns/exchanges, do note that the shipping costs are borne by the customer and we are not liable until item reaches our office. For customs purposes, kindly declare the items as returns/defect. For further information please email [email protected] and our customer service representative will be happy to assist you with the return process.
The term ‘PINKLADY’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of Malaysia.
The information contained in this website is for general information purposes only. The information is provided by PINKLADY and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of PINKLADY. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, PINKLADY takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
PINKLADY is committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties except where it is part of providing a service to you such as arranging for a product to be sent to you, verification credit, and other security checks for the purpose we think might be important for you.